Support

Report issues, unblock launches, talk with engineers

Keep launch windows steady with a single space for ticketing, live status, and escalation. The same luminous chrome from pricing follows you so the transition feels seamless.

View support ticket status

Median first reply

11 min

24/5 coverage across USA

Active incidents

0

Tracked across every render region

Resolution CSAT

98%

Rolling 30-day satisfaction

Direct channels

Pick the lane that matches the urgency. Every contact lands in the same queue so context stays intact.

Workspace chat

Ping engineers from the Control Room extension without leaving your workflow.

Live 24/5

Open Control Room

Email desk

Email support@a1asset.com or point your mail client at mail.a1asset.com

Replies under 4h

Compose email

Submit an issue

Detail the surface, severity, and visible impact. We will route it to the right pod without back-and-forth.

Find it in Settings > Workspace or from any signed URL.

Severity

Reference links or IDs

Drag & drop a screenshot or log file

No uploads yet - just links we can open from any secure context.

Escalation paths

Severity-one tickets notify on-call engineering, incident response, and your account manager at once.

Follow-the-sun pods

AMER and EMEA pods hand off every 12 hours so someone rested is always available.

On-call engineer

Pager rotation with production access can pause workflows, replay jobs, or roll back deploys.

Account manager updates

Named contacts keep executives in the loop while engineering resolves the issue.